Voluntary Recall of Wild Country Superlight Rock chocks
For Wild country, consumer satisfaction and safety are key aspects as the brand developp and offer new products ? The development process includes strict standards and regulations which are followed to guarantee the hightest possible quality. This is the reason why Wild country is conducting a voluntary recall of all Superlight Rock (code 40-RSL) and Superlight Rock set 1-6 (code 40-RSLSET) chocks.
Wild Country has recently learned that when single cable Superlight Rocks are exposed to maritime seaside conditions with high concentrations of salt, and/or humid climate with salty atmosphere for an extended period of time, corrosion inside of the ferrule (the swage covered in plastic that is labelled with the name of the product) can occur. This can significantly reduce the breaking strength of the chocks and may therefore become dangerous for a climber in the event of a fall from height.
As this corrosion process is not visible to the user and cannot be identified, the brand strongly recommend stopping using the Superlight Rocks immediately and following the recall instructions.
Recalled Superlight Rocks can be easily identified by the label on the tubular heat shrink, where the name “SUPERLIGHT ROCK” is specified.
However, the product can also be identified by the characteristic single cable wire.
All Superlight Rocks produced before December 31st, 2022, are subject of the recall.
The new Superlight Rocks production will be fixed and identified with a new batch number starting with number 06 or higher, and the UKCA logo.
Any Superlight Rock with batch code strating with number 06…23 (or higher) will not be affected by the recall.
Dealers and consumers should immediately stop using all Superlight Rocks Nos. 1-6 and contact the brand for instructions to obtain a replacement.
Instructions for Return and Replacement
For the return of your recalled Superlight Rocks, there are two possible options:
- Personally deliver the chocks to the authorized Dealer or Mountain Shop they were purchased from.
- Follow the Instruction Manual for online recall at https://www.wildcountry.com/product-recall.
For the replacement of your recalled Superlight Rocks, the following options are available:
- Immediate replacement with Wild Country ROCKS (40-RWA or 40-RWASET3);
- Replacement with the new, fixed Wild Country SUPERLIGHT ROCKS (40-RSL or 40-RSLSET), planned for September 2023.
The replacement will be exclusively carried out for each individual piece returned.
Wild Country ensures free replacement until December 31, 2026.
Please contact us at the following contact services (from 8.30 a.m. to 9.30 p.m. GTM+1 European time, from Monday through Friday):
firstname.lastname@example.org +44 1224 039170 Wild Country – United Kingdom
email@example.com +43 720 231331 Wild Country – Austria
firstname.lastname@example.org +49 89 412 07724 Wild Country – Germany
email@example.com +39 0471 1832441 Wild Country – Italy
firstname.lastname@example.org +44 1224 039170 Wild Country – International
Otherwise, you can find more information about the recall, how to complete the return and obtain replacement online at www.wildcountry.com (at bottom of page, section “Product Recalls”). There you can also find complete information on how to recognize the products subject to the recall.
Find answers to the most common questions in the “FAQ” section.
Read also our Revo gear review